Identify the system
Document tank labels, valve/controller, brine components, bypasses and relevant treatment stages.
Softening commonly uses ion-exchange resin to reduce hardness minerals. At a commercial property, resin condition, vessel size, control configuration, regeneration setup, incoming water and use pattern all matter before discussing repair or rebed work.
Western Palm Beach County conditions and private-well situations may call for especially careful review. This is context—not a substitute for evaluating the site’s water and existing equipment.

Document tank labels, valve/controller, brine components, bypasses and relevant treatment stages.
Preserve any test information, scale concern, operational change or service history without naming a cause prematurely.
Note water-use pattern, facility type and operational limitations relevant to any assessment.
Use the complete record to determine which details need further investigation before a service recommendation.